The Vision of Us

The Vision of FID


FID keep a constant eye on the developing trends of an ever-changing industry, with the intention of fully adapting to these changes. This is highlighted by FID's current vision for the future. As computers, communications and consumer electronics (3C) industries converge at an increasing rate, FID aim to embrace this development. It is the aim of FID to become one of the World's top producers in 3C related markets. In short, FID aims to produce internet solutions for the Internet age.


The Strategy of FID


To achieve these goals FID have instigated a clear strategy, which consists of the following: The first thrust of the strategy is to maintain and further develop our leading edge capabilities. FID's long-standing reputation for excellent capabilities stems from consistent and rapid implementation of solutions for the latest generations of processors and chipsets, as well for all component/peripheral technologies. Strategic alliances with the industry's leading suppliers, and a richly experienced team with a dynamic working.

CUSTOMER SERVICE

BANK OF BENEFICIARY

Head Office:
Frontier International Development Limited
Room J, 9/F, High Win Factory Building,
47 Hoi Yuen Road, Kwun Tong
Kowloon, Hong Kong

Phone: (852) 2343-0348
Fax:   (852) 2343-0084
Email:  sales@frontier-fid.com

COMPANY BANK

The Hongkong and Shanghai Banking Corporation Limited
G/F, Winner House, 306-316 King's Road, North Point

Branch #404
USD Account# 404-228363-838
Swift Code: HSBCHKHHHKH
Phone: (852) 2748-3322

SERVICE STATION

RMA: www.frontier-fid.com/index.html#rma
Sales department: sales@frontier-fid.com
Purchasing department: purchasing@frontier-fid.com

Our Products

Policies

Thank you for choosing Frontier for quality computer components. We kindly ask you to read the following company policies since it contains important information on our business hours, shipping, RMA returns, and product warranty.


Business Hours

Our business hours are 24 hours work around the clock. Orders can be placed by e-mail to sales@frontier-fid.com

Purchase order confirmations
Purchase orders are not necessary but are recommended in order to guarantee order placement.



Order Shipping fees

All shipments are F.O.B.(Free on Board) our warehouse. Any loss or damage while goods are in transit is the responsibility of the buyer. It is recommended to purchase carrier insurance. Please ask your sales representative.



Warranty


Duration of Warranty

Boxed - Three years Manufacturer's warranty
OEM - One year limited warranty

Memory modules:
One year limited warranty

Other components:
One year limited warranty against manufacturer's warranty(products' accessory excluded), whichever is lesser.


Void Warranty

Warranty will be voided if products are found to have:

(1) Physical Damage

Any damage to products that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair, or alteration.

- i.e. CPU: obviously broken; burned or cracked die; chipped corner(s); bent or damaged pin(s).

- i.e. Memory modules: broken chip(s); burned marks on chip(s) or PCB, apparently or later found damaged by manufacturers. Frontier reserves the right to claim the cost of replacement charges might apply.

(2) Frontier or original manufacturer's label is removed; damaged; torn or swapped.


Shipment


Loss and damage

Before accepting delivery of a package sent by Frontier check the seal for tampering. Report any loss or damage to the carrier and FID within 24 hours.


Quality assurance

Frontier warrants that its products are free from defects in material and workmanship. FID products are sold new and are tested under original manufacturer FID, at its discretion, will replace any product that proves to be defective by reason of improper workmanship or materials. Replacement products provided by FID on an exchange basis will be either new or refurbished and to be functionally equivalent to new products.

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RMA request

RMA Requests

RMA requests must be submitted using our On-Line RMA Request Form.

Email: rma@frontier-fid.com
Website RMA Form: www.frontier-fid.com/rma.pdf

The RMA Department will process requests between 10.00 a.m. and 4.00 p.m. Hong Kong from Monday to Friday.



RMA returns

RMA packages must have a highly visible RMA number on the outside of the box. RMA packages that do not have an RMA number or those indicating a canceled RMA number will be refused and returned freight collect. Product returned by the customer in person will not be accepted without a valid RMA confirmation unless authorized by your Sales Representative or by our Customer Support person.



RMA management


RMA numbers will be canceled within five working days from date of issue. Customers can re-apply for a new RMA number. Frontier can refuse an RMA return if contents exceed or do not match the RMA confirmation.

Warranty will be void if the returned product (s) is returned with the following:

a) Any damage to products that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair, or alteration.

b) The CPU Processor is broken, burnt, cracked, chipped or has bent or damaged pins.

c) Memory modules are found to be cracked, bent, or burned in any way.



Replacements


Replacements for defective, DOA or incompatible standard inventory product will be shipped upon receiving the returned goods. Non standard inventory product must first be returned and you must allow one to two weeks for replacement.

Return Merchandise Authorization (RMA) Policy:
* NO Cash refunds
* Authorised product returns subject to a 25% restocking charge.

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Contact Us

We are pleased to receive your enquires or any valuable comments. If you have any inquiry, or seeking for technical support, please fill in the form listed below and submit to us.

Besides online submission, you can also contact us through phone or email. We will reply you as soon as possible.

Service Station


Phone: (852) 2343-0348
Fax: (852) 2343-0084

RMA : www.frontier-fid.com/index.html#rma
Sales Department : sales@frontier-fid.com
Purchasing Department : purchasing@frontier-fid.com