RMA
requests
RMA requests must be submitted using our On-Line RMA Request Form.
E-Mail: rma@frontier-fid.com
Website RMA Form: www.frontier-fid/rma.htm
The RMA Department will process requests between 10.00 a.m. and 4.00 p.m. Hong Kong from Monday to Friday. |
Download
RMA Form
|
|
RMA
returns
RMA packages must have a highly visible RMA number on the outside of the box. RMA packages that do not have an RMA number or those indicating a canceled RMA number will be refused and returned freight collect. Product returned by the customer in person will not be accepted without a valid RMA confirmation unless authorized by your Sales Representative or by our Customer Support person.
RMA management
RMA numbers will be canceled within five working days from date of issue. Customers can re-apply for a new RMA number. Frontier can refuse an RMA return if contents exceed or do not match the RMA confirmation.
Warranty will be void if the returned product (s) is returned with the following:
a) Any damage to products that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair, or alteration.
b) The CPU Processor is broken, burnt, cracked, chipped or has bent or damaged pins.
c) Memory modules are found to be cracked, bent, or burned in any way.
Replacements
Replacements for defective, DOA or incompatible standard inventory product will be shipped upon receiving the returned goods. Non standard inventory product must first be returned and you must allow one to two weeks for replacement.
Return Merchandise Authorization (RMA) Policy:
* NO Cash refunds
* Authorised product returns subject to a 25% restocking charge.
Back to Top |
